Like many of you, I did my homework and found both good and bad reviews. I was very concerned with buying flooring from Express, but felt I needed to hear what they had to offer. So, I took the time to collect multiple bids and met with a total of 5 different companies including Express. Because their offer was 20% less than the others, and the security of a lifetime warranty, I decided to give them a chance. This has turned into one of the best decisions for remodeling I have ever made for my home!
First off…everyone I was in contact with, from the phone representatives to the design consultant that met with my husband and I were amazing! The design consultant even took the time to make me aware that Express does over 20,000 jobs per year and in the last 3 years they only had 135 complaints (45 annually) and they have all been resolved. But the proof was in the craftsmanship of the installation team. The installers were right on time, they moved my furniture as if it were their own, tore out the old flooring and removed it without incident, and meticulously laid down my new flooring. I felt the floor turned out SPECTACULAR, and my guests a few days later said “WOW…YOUR FLOOR LOOKS AWESOME! WHO DID THE WORK?”
I am proud to say, Express Flooring! I have even told friends about Express since then.
My experiences throughout the entire process are in stark contrast to the negative things written about Express.
Thank you Express for a wonderful job, tremendous service, & incredible cost savings!
I hope that others choose to give Express the opportunity…
I can assure anyone who reads this that it would be in their best interest and they would be doing themselves a favor by purchasing from Express Flooring!
Your customer for life,
Response: Thank you for the kind words Mrs. Jennings! It was a pleasure serving you!