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Express Flooring Reviews

Reviews are the new hot topic. With hundreds of third party website offering reviews of companies out there, consumers are not in short supply of reading what other people have to say. Many review sites have been around a very long time and has built up a somewhat large following. Express Flooring wants to join in on the movement.

However, we want to join in for other reasons than simply trying to gain traffic. Although some sites honestly desire real reviews to help the consumer they fall short in one major area...Validation! Almost ALL of these third party websites are just that. They have now way of follow up to validate the claims. Many allow "anonymous" users, or users with no background information so it is impossible to follow up and find out if the reviews are real or valid. They fall victim to internet spammers or disgruntled cowards hiding behind a fake user name.

We want to start the trend. We are taking web 2.0 to web 3.0 by offering REAL, VALID.....

Customer Service at Express Flooring

3.75

out of 5.0

Rating: 3.75 based on 15 reviews

15 Reviews

Share your experience with Express Flooring

  • Express Home Services
    jimmy jordan
    4/5

    Avg rating from 6 votes

    The Express Flooring team did a fantastic job and it was a good price. I gave them a call and decided to try them out and I am glad that I did. These guys came at the designated window time and finished at the estimated time they told me. Their service and quality of work was beyond what i expected! I couldn't be happier with them and would definitely recommend them!!!!

  • They are The Best
    danny becker
    5/5

    Avg rating from 1 votes

    Its clear they are The Best. Have you ever read so many great reviews? I refinished my floors myself a few years ago and they looked OK (= pretty bad). We finally decided to have them redone and WOW! we never thought they could look so good. Like a great dessert you don't want to eat.

  • Job well done!!!
    Tod Recard
    3.75/5

    Avg rating from 0 votes

    I had engineered wood installed a few days ago, and I must say, it was money well spent. David came over multiple times to measure, review samples, and provide estimates. Although I had seen other places with a bit lower prices, I decided to go with them based on how informative and honest he was. On the day of installation, 4 guys came promptly in the morning with David. After making sure everything was OK, David left and the 4 installers went right to work. Right from the beginning I sensed they knew what they were doing, as each person went right to their specific task. I was impressed with their attention to detail, their eagerness to provide quality work, and their clean up afterwards. I had them install new baseboards around the entire house and each corner was cut perfectly and painted/touched up repeatedly. I had spent nearly half the cost installing a cheaper wood floor in my previous place. However, I now know the importance of spending a bit more for quality workmanship, as my new floors look night and day compared to my last place. Highly recommended!

  • SURPRISED!
    Angela Jennings
    4/5

    Avg rating from 4 votes

    Like many of you, I did my homework and found both good and bad reviews. I was very concerned with buying flooring from Express, but felt I needed to hear what they had to offer. So, I took the time to collect multiple bids and met with a total of 5 different companies including Express. Because their offer was 20% less than the others, and the security of a lifetime warranty, I decided to give them a chance. This has turned into one of the best decisions for remodeling I have ever made for my home!

    First off…everyone I was in contact with, from the phone representatives to the design consultant that met with my husband and I were amazing! The design consultant even took the time to make me aware that Express does over 20,000 jobs per year and in the last 3 years they only had 135 complaints (45 annually) and they have all been resolved. But the proof was in the craftsmanship of the installation team. The installers were right on time, they moved my furniture as if it were their own, tore out the old flooring and removed it without incident, and meticulously laid down my new flooring. I felt the floor turned out SPECTACULAR, and my guests a few days later said “WOW…YOUR FLOOR LOOKS AWESOME! WHO DID THE WORK?”

    I am proud to say, Express Flooring! I have even told friends about Express since then. My experiences throughout the entire process are in stark contrast to the negative things written about Express.

    Thank you Express for a wonderful job, tremendous service, & incredible cost savings! I hope that others choose to give Express the opportunity… I can assure anyone who reads this that it would be in their best interest and they would be doing themselves a favor by purchasing from Express Flooring!

    Your customer for life,
    Angela Jennings
    Response: Thank you for the kind words Mrs. Jennings! It was a pleasure serving you!

  • Can Recommend Express Flooring.
    Mike Roseman
    4/5

    Avg rating from 4 votes

    Dear Mr. Lederer, I recently decided to install wood laminate flooring in our dining room. After shopping around at various dealers and receiving many different quotes, I started looking online. That’s when I had the good fortune of finding Express Flooring. I found everyone from your receptionist, salesman, (which came to my home for a free estimate) and the installers to be professional, friendly, as well as honest, not to mention the wealth of knowledge they shared in a friendly and genuine way. But the best experience I can talk about is the floor it’s self. My wife loves it as I do, as well as family and friends that visit. I would recommend anyone take a look/see at Express Flooring you owe it to your happiness of a long 20 year guarantee. Thank You, Mike Roseman

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